"Doctor, (when they eventualy turned ..."

About: Worcestershire Royal Hospital

(as a relative),

What I liked

Doctor, (when they eventualy turned up) was polite and listened to comments.

What could be improved

Attitude of employees, as previous contributer, do they recruit by having yobbishness as an attribute? The ignorance and general rudeness of some of the staff - receptionists, nurses and some of the consultants, is unbeleivable eg : when talking to receptionist a nurse totaly ignored us and talked accross us to the receptionist, and then behaved as though we were at fault.

Visitor and patient time scales don't seem to matter to some of the staff, attitude is "you can wait I have my own priorities you are not important" some staff are ignorant of the fact that they are the supplier and the patients/ visitors are the customers and as such should be treated with respect and high priority.

Anything else?

The above comments - ignorant and rude staff does not apply to everyone, there are some very helpfull people working at Worcester Royal, it is such a shame that a number of bad apples are spoiling the overall patient experience.

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Response from Worcestershire Royal Hospital

Thank you for leaving your comments about our service; please accept our apologies for the extended delay in this acknowledgement and for the problems you experienced. We hope that on subsequent visits you found a better level of service, but if you do require anything further or wish to discuss your experiences with a senior manager, please contact our Patient Services Department at PatientServices.Dept@Worcsacute.nhs.uk

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