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"The whole team were brilliant"

About: Crosshouse Hospital / Gynaecology

(as the patient),

I had a minor gynae procedure under GA in the day unit at Crosshouse Hospital just before Christmas.

I wanted to comment on the care that was - without exception - respectful, supportive and communicative. At all levels across the multi-disciplinary team, my comfort and dignity were prioritised and everything explained thoroughly to me with an understanding of my level of knowledge and wishes for detail. From the details of the anaesthetic agent to clear info on how I would feel on recovery to specific discussion of treatment options, the whole team were brilliant.

In the recovery suite, the staff were calm, considerate and aware of the level of input required by each patient, mainly according to levels of dependency, but did not ignore the more independent of us!

Overall, an excellent experience with all staff contributing to making what could have been an undignified and worrying visit positive.

Many thanks

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 12/01/2017 at 18:38
Published on Care Opinion on 13/01/2017 at 10:20


picture of Eunice Goodwin

Dear Bradamante,

What a lovely post and I am glad you had such a positive experience, I know it makes a such a difference. Thank you for taking the time to share it. I will pass this to the teams and I am sure this will make their day.

I hope you are now fully fit.

Best wishes,

Eunice

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