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Excellent service from Nhs

Posted By Bage

"Excellent service from Nhs"

About: Queen Elizabeth University Hospital Glasgow / Cardiology (Heart Conditions) Wards 6c & 6d Scottish Ambulance Service / Emergency Ambulance

(as a relative),

My husband was ill on Christmas day. The paramedics arrived in 10 mins, taken right into ward. They were brilliant as were all doctors nurses and all other staff. Thanks to Cardiology ward for their expert care

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Responses

Response from Martin Esposito, Consultant Paramedic - Major Trauma, Clinical Directorate, Scottish Ambulance Service 7 years ago
Martin Esposito
Consultant Paramedic - Major Trauma, Clinical Directorate,
Scottish Ambulance Service

Submitted on 11/01/2017 at 13:50
Published on Care Opinion at 16:41

picture of Martin Esposito

Dear Bage,

I was really sorry to hear that your husband became unwell on Christmas day. However, I was pleased to read your praise for all of the staff involved in his care. We do work closely with our other NHS colleagues to try and ensure a joined up approach to care and it is great to read that it worked well for your husband.

I do hope that he is recovering well and on behalf of the Scottish Ambulance Service, please pass on my best wishes to him.

Thank you so much for sharing.

Take care

Martin.


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Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 7 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 16/01/2017 at 10:54
Published on Care Opinion at 12:52

Dear Bage

Thank you for taking the time to post on Patient Opinion. I am sorry to read that your husband was ill on Christmas Day. Thank you for your kind words about the care your husband received at the Queen Elizabeth University Hospital. I will ensure your feedback is shared with the staff, they will be delighted to receive your praise.

I hope your husband is now recovering well.

Best wishes
Lisa

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