Blue light ambulance? Sepsis. Ambulance crew, fantastic a credit to the NHS. Arrived at assessment unit. 2 hrs until I knew what was happening.
Was allowed in to see my mum. Could not believe my eyes. Ambulance crews lined the corridor with patients waiting on assessment unable to leave until px handed over to NHS staff.
Staff seemed pushed to the limit trying to do their best but unable to assist my mum when she needed the toilet. My daughter and I helped her although her mobility was poor (what happens to the person who has no one) Nurse took specimen and wrote on post it note due to staff change of shift.
By this time 9 hrs later my mum being transferred to receiving ward and if it had not been for my daughter asking for result to be put in notes it would have went missing.
Im not criticising the staff my heart goes out to them they are doing the best with limited resources. One nurse whos care goes beyond what was expected told me they could not wait to get out of the NHS.
Porters came to assist mum to receiving ward. Absolutely amazing guys, made my mum laugh and feel at ease as did my daughter and I after a very emotional and worrying afternoon. Nurse on receiving ward kind and compassionate.
Mum moved to Ward 9c next day. Not impressed. No one seemed to know what was happening, staff always too busy and on computers or filling in paperwork.
Asked for Social Work Assessment as advised by local social work dept and told this was not their responsibility. Asked if I could speak to Dr. Told best time come to hospital 8am.
Went to visit mum she had pulled her iv out. I was visiting for about 1 hr and iv still not connected. Telephoned later that evening to ask if iv connected. Again I am not complaining about the staff as they are pushed to the limit and must feel undervalued and overworked, how do you cope with limited resources.
My daughter went to visit in the evening and her gran wasn't in her room. The staff at the desk were more concerned about forgetting their IT password and my daughter had to interrupt and ask where her gran was as she was worried she had wandered off due to her confused state. No body knew. Eventually someone said she was away for a scan. I worked in the NHS for many years as did my mum and I am shocked to see what has become of our NHS.
I visited my mum and she told me her diagnosis. I felt upset and went to find the nurse who was looking after my mum. The nurses name is Linda (wish id found out your surname) thank you so much. You explained things to me, made me feel calm and contacted the Dr to come and speak to myself and my mum. I've forgotten the doctors name? I think it was Gavin and I would like to thank you both for your care and consideration and taking the time to explain things.
I feel more reassured and content than I have felt in over a week. My family and I all love my mum, she has always looked after all of us and should have the dignity and respect she deserves.
"My mums story"
About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency Queen Elizabeth University Hospital Glasgow Accident & Emergency Glasgow G51 4TF Queen Elizabeth University Hospital Glasgow / General medicine (Wards 5d) Queen Elizabeth University Hospital Glasgow General medicine (Wards 5d) Glasgow G51 4TF Scottish Ambulance Service / Emergency Ambulance Scottish Ambulance Service Emergency Ambulance EH12 9EB
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