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Communication was great

Posted By bhhheftpt

"Communication was great"

About: Heartlands Hospital / Accident and emergency

(as a parent/guardian),

Friendly, professional and helpful reception staff. Baby assessed promptly on arrival by a lovely friendly caring and knowledgeable nurse. Communication was great.

Seen by two lovely doctors, assessed, given effective treatment, reassessed, communicated with, and plan arranged all within three hours.

Thank you to the emergency department staff at Heartlands hospital. They are doing a fantastic job.

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Responses

Response from Heartlands Hospital 7 years ago
Heartlands Hospital

Submitted on 10/02/2017 at 10:17
Published on nhs.uk on 11/02/2017 at 01:39

Dear Sir or Madam,

Thank you for taking the time to post your comments regarding the staff in the Emergency Department at Heartlands Hospital, following baby's attendance.

It is lovely to read such positive feedback and I will forward your comments to the Senior Management Team of A&E so that they are aware.

I will ask the Senior Team to share your feedback with the staff, as I am sure they will be delighted to read your comments.

Kind regards

Miss J. Langham

Patient Services Officer

(0121 424 0808)

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