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Excellent urgent eye referral!

Story from nhs.uk

"Excellent urgent eye referral!"

About: East Surrey Hospital / Ophthalmology

My son was urgently referred by an Optician.

The triage was quick and he was seen again after 30 minutes by a doctor. After a thorough examination they explained exactly what they had done and gave my son a print out for further reference.

I want to say thank you to the dedicated staff! for excellent care!

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Responses

Response from Cathy White, Patient Experience Lead, Patient Experience Team, Surrey and Sussex Healthcare NHS Trust 7 years ago
Cathy White
Patient Experience Lead, Patient Experience Team,
Surrey and Sussex Healthcare NHS Trust

Submitted on 23/01/2017 at 15:49
Published on Care Opinion at 16:02

Dear Kaisa,

Thank you for sharing your story about your son's urgent ophthalmology referral. I am pleased to hear that he was seen so promptly and that you felt you were given a full explanation and follow-up information.

I will happily pass your appreciation on to the staff in the department and hope that you son is recovering well.

With best wishes,

Cathy White

Patient experience lead

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