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"Consultant appointment"

About: County Durham and Darlington NHS Foundation Trust

My 26 year old daughter has just returned from an appointment with a particular Consultant at Darlington Memorial hospital & is most distressed at their attitude towards her. She was referred by our GP ( who also treat her appallingly) as she has had breast pain for many years now. She was not allowed to give a comprehensive overview of her symptoms as the Consultant was under the impression she had been referred for a breast reduction & as we are aware the NHS do not fund this surgery very readily now. She was told " I I know why you are here & I can't help you with that", "it is very unlikely you have breast cancer as you are only 26", I "I don't know how to tell you this but I'm not an expert on breast pain", " if it was breast cancer it would not be painful like it is", " I hate to tell you but you're not the only one" & was told to take two Primrose oil tablets & massage them daily! I am appalled at the service provided and have found this treatment archaic and unsympathetic. My daughter cries most days because of the pain despite taking maximum dose paracetamol & ibuprofen, however, the anguish of not knowing if there is any problems with her breasts is more worrying to her. She was promptly discharged from their care without any follow-up or tests - shocking treatment

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Responses

Response from County Durham and Darlington NHS Foundation Trust 7 years ago
County Durham and Darlington NHS Foundation Trust
Submitted on 11/01/2017 at 08:47
Published on nhs.uk on 12/01/2017 at 01:32


Thank you for providing feedback on your daughter's recent experience at Darlington Memorial Hospital.

I am very sorry to hear that you were unhappy with her experience on this occasion.

We would welcome the opportunity to discuss your concerns with her and if she would like to contact us with some more details it would enable the Matron/Manager to look into your concerns for her.

If she feels this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If she would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net and she can make a formal complaint via this email address.

If she does decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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