"Great response from PALS"

About: Fairhaven Young People's Unit

(as other),

I just phoned the PALS officer because of an issue that had been brought to my attention (about parents needing to see the wards that their children were to stay on).

He immediately phoned the manager of the new Unit and let him know the problem so that this oversight could be sorted out straight away. Now, all parents should be offered the opportunity to see the room their son/daughter will be in.

I'd like to thank the PALS officer for the very quick and reassuring response, and the manager for his quick solution.

I would encourage people to get in touch with their service rather than worrying.

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Responses

Response from Dennis Dewar, PALS Co-ordinator, 5 Boroughs Partnership NHS Trust

Thank you for your kind comment.

Also, thank you for bringing this situation to our attention and giving us an opportunity to resolve it. PALS is not just about complaints. It is about taking comments such as these and using them to improve sevices.

Thanks again.

Dennis

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