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On arrival at the ENT reception ...

Story from nhs.uk

"On arrival at the ENT reception ..."

About: Queen Elizabeth Hospital (Gateshead)

(as the patient),

What I liked

On arrival at the ENT reception I was quickly attended to and shown where to sit to await the Dr.

On seeing the Dr, he was very pleasant and explained to me what he was going to do in plain words and not the usual hospital speak, which was good.

The nurse was also very good & assisted me when I felt feint and sickly.

Overall, a very good experience on the day.

I have been back since that day and again I was treated in a polite and courteous manner by all at the Q.E. Hospital.

I`m now awaiting a letter to return for more treatment.

What could be improved

Nothing that I could see.

Anything else?

No.

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Responses

Response from Queen Elizabeth Hospital 13 years ago
Queen Elizabeth Hospital

Submitted on 21/09/2010 at 10:26
Published on nhs.uk on 22/09/2010 at 04:00

I’d like to thank you for your positive feedback on the Queen Elizabeth Hospital and for recommending the hospital to others.

I am delighted that you had such a positive experience on your recent visits to the hospital and that you found staff to be welcoming and helpful.

We aim to provide the best experience for all of our patients and all types of feedback are essential for us to monitor how our patients feel.

It is also important for staff to be aware of the positive comments made about them so I will ensure your comments are relayed to the ENT team.

Once again thank you for taking the time to give us feedback.

Ian Renwick.

Chief Executive of Gateshead Health NHS Foundation Trust.

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