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Amazing response from call handler, paramedics, nurses and d...

Posted By Coach

"Amazing response from call handler, paramedics, nurses and doctors"

About: Scottish Ambulance Service / Emergency Ambulance University Hospital Hairmyres / Emergency Department

(as the patient),

I required an emergency ambulance. The crew were superb and reassured me. On arrival at Hairmyres A and E I received a first class service from the night shift - the sister was very patient and caring even though she must have been exhausted at the end of her shift. The day shift duty doctor Laura was professional and rapidly got blood tests etc underway. She even found me a sandwich! Thank you so much to Lanarkshire emergency services.

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Responses

Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire 7 years ago
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 05/01/2017 at 21:15
Published on Care Opinion on 06/01/2017 at 08:18

picture of Lise Axford

Dear Coach

Thank you so much for taking the time to share your recent experience. The staff will be delighted to read that you felt you received first class service. I will ensure your comments are shared with the wider team and in particular doctor Laura. An emergency attendance can be a stressful event and I am therefore reassured to read that staff were professional and caring.

Thank you again for your kind comments.

I hope you are recovering well.

Best Wishes

Lise

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Response from Sharon Hammell, Head of Corporate Affairs and Engagement, Scottish Ambulance Service 7 years ago
Sharon Hammell
Head of Corporate Affairs and Engagement,
Scottish Ambulance Service

I am responsible for the development and implementation of the Scottish Ambulance Service's communications strategy: this includes staff communications as well as external audiences, including PFPI and media management.

Submitted on 06/01/2017 at 09:48
Published on Care Opinion at 10:23

Dear Coach

Thank you for sharing your experience of a seamless service from the Scottish Ambulance Service and Hairmyres Hospital in response to your health emergency.

Patients regularly feed back to us that being reassured during a stressful situation really matters to them, and we do share this feedback with our staff. We will also share your story, and I've no doubt that staff will be delighted to know how much you appreciated the care they gave you.

I hope you are making a good recovery and wish you a healthy and happy 2017.

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