"I was treated quickly."

About: Furness General Hospital

(as the patient),

What I liked

I was treated quickly.

What could be improved

Staff attitude towards dignity. Staff need to apply general guidelines given by professional bodies to intimate examinations. The patient needs to be greeted and allowed to ask questions, the procedure needs to be explained in advance, the patient needs to be sufficiently covered during the procedure and staff need to communicate with one another as well as the patient. Reception staff also need training. It is not appropriate to refer to patients as 'love', particularly when the professional knows the patient's name. I would not recommend this hospital.

Anything else?

A more caring manner needs to be adopted by staff. Communication issues need to be resolved. Staff need training in dealing with stressed patients. There needs to be a clearer complaints policy and the complaints need to be handled within the time limits set by their own policies.

Story from NHS Choices

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Response from Furness General Hospital

Thank you for taking the time to leave a comment about our services.

We are in communication with the patient regarding their experiences.

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually to improve the services we offer and the experience our patients have whilst in our hospitals.

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