"I liked the care and attention ..."

About: Leicester General Hospital

(as the patient),

What I liked

I liked the care and attention provided by the staff (Ward 7) and have a great respect for the surgical team who performed my operation.

What could be improved

There was a difference in opinion between nurses on different shifts as to whether I could take paracetamol before my operation. An improvement would be made if there was a common awareness between different members of staff on issues like this.

A further improvement would be for the ward to be quieter at night.

Anything else?

Overall I am very appreciative of the service provided. Many thanks to the staff in Ward 7 at the General for restoring my faith in the NHS.

Story from NHS Choices

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Responses

Response from Leicester General Hospital

Thank you for taking the time to leave your comments about your experience at Leicester General Hospital. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. I would like to assure you that your kind words will have been passed onto the staff on Ward 7 at the time. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comment or concern to be investigated, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

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