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Outstanding care

Story from nhs.uk

"Outstanding care"

About: Derriford Hospital / Plastic surgery

Attended A&E 29/12/16 for review by plastics team with regard to an injury, seen quickly in A&E by an efficient triage nurse, who contacted the plastics team. Within 2 hours I was in day surgery having an operation under local anaesthetic, the care I received was exemplary. The staff were empathetic efficient and professional, thank you so much.

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Responses

Response from Claire Jukes, Patient Experience Support, University Hospitals Plymouth NHS Trust 7 years ago
Claire Jukes
Patient Experience Support,
University Hospitals Plymouth NHS Trust

Submitted on 05/01/2017 at 08:29
Published on Care Opinion at 16:35

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Good morning Kate,

Thank you for taking the time to share your recent experience of the care you received from the team in our Emergency and Plastic Department. As we make every effort to provide the highest standard of care and treatment at all times. It was lovely to read your praise about our staff and that everything seemed to go smoothly without delays.

I will ensure a copy of your feedback is shared with the teams involved in your care. Comments of support and thanks are so important to our staff and I know they will be very grateful to read your positive comments.

With best wishes

Claire Jukes

Patient Services Support Manager

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