"I have been visiting this hospital ..."
About: The Royal Victoria Infirmary The Royal Victoria Infirmary Newcastle Upon Tyne NE1 4LP
Posted by Anonymous (as ),
What I liked
I have been visiting this hospital vor the past decade with a family member and up until now have always been treated with kindness and consideration by Drs, and Nurses and the various ward staff have always been very caring and helpful. However, having recently spend time on Ward 46 found nursing staff unhelpful and gave the impressionm of not caring. A couple of th staff were very nice however they were outnumbered, and quite frankly if the next admission is to Ward 46 I will do everything possible to avoid it.
There is a seated area in the corredor outside for medical physics and the flooring/under the seats in that area was full of dust and not very clean.
What could be improved
Senior nursing staff on this ward need to treat patients with understanding and respect not like an inconvenice/nuisance.
Perhaps it might be a good idea to have customer satidfactory forms on wards so that patients/visitors could complete these. if they so wish, during/at the end of their stay.