"Waiting with my mother, to be ..."

What could be improved

Waiting with my mother, to be called from area Eye G, she twice missed her slot because her name was not called out loudly and clearly enough. This also happened to the person sat next to us.

If I could not hear, with reasonably normal hearing, how is a hard-of-hearing person supposed to cope? This is a serious disability issue, and could be easily remedied by ensuring the name was announced loudly and clearly, and from the same spot each time so hearing-impaired people would know where to look.

After I complained, the nurse called our name wonderfully well!