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Visit to Urgent Care with my 2-year-old son

Story from nhs.uk

"Visit to Urgent Care with my 2-year-old son"

About: South Tyneside District Hospital / Accident and emergency

My son had been vomiting for two days so we saw the practice nurse. Two days later, there was no improvement so we went to the Urgent Care centre at South Tyneside District Hospital. He was assessed, diagnosed and given treatment within two hours. All staff were efficient, knowledgable, empathetic and friendly. My son was diagnosed with a urine infection and has made significant progress since visiting the centre. We were extremely concerned with our son's symptoms and it was the week before Christmas. We can now look forward to Christmas Day with our son well on the way to full recovery. Thank you so much to everyone involved, we are indebted to you.

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Responses

Response from South Tyneside District Hospital 7 years ago
South Tyneside District Hospital

Submitted on 16/01/2017 at 12:18
Published on nhs.uk on 17/01/2017 at 01:36

Thank you for providing feedback following your son’s attendance at the Urgent Care Centre at South Tyneside District Hospital.

We are very pleased to learn that you were happy with the care and treatment provided to your son and are pleased to hear of your positive experience.

The Trust is grateful for all feedback, positive or negative, as it helps us to gain an understanding of what is importance to our patients.

Your kind feedback will be shared with our Business Manager to ensure that this can be shared with the relevant staff.

We hope that your son is feeling much better and we would like to take this opportunity to thank you for taking the time to leave your comments on NHS Choices.

Customer Services Department

South Tyneside NHS Foundation Trust

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