This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Patient Care Q.E Hospital gateshead

Posted By Worried sons

"Patient Care Q.E Hospital gateshead"

About: Queen Elizabeth Hospital (Gateshead) South Tyneside District Hospital / Neurology The Royal Victoria Infirmary / Neurology

(as a relative),

My mum who has encephalitis. was admitted to Q. E after she suffered a seizure lasting 2 hours. After several tests she was transferred to RVI who took great care in looking after her. Once transferred back to Q. E which I did not know anything about until I contacted the RVI. I asked how my mother was doing. They did not know she had a treatment of Hemoglobin lasting over a 5 day period. I asked if they would be fitting a feeding tube as my mum could not swallow. On several occasions I was informed yes, then no and maybe. Every time I speak to the nurse she keeps saying nothing has changed. When asked about medication I keep getting told well she is on meds. When ask to speak to a doctor there is never anyone around. After 1 week I still don't have the answers that we require. No one has bothered to contact us

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Queen Elizabeth Hospital 7 years ago
Queen Elizabeth Hospital

Submitted on 20/01/2017 at 13:16
Published on nhs.uk on 21/01/2017 at 01:39

We're sorry to hear about your experience and that you were unhappy with your mother’s care at the hospital. We'd like to understand a little more about what happened so we can look into this for you. If you'd be interested in doing this, you can contact our PALS (Patient Advice and Liaison Service) team on 0800 953 0667 or pals@ghnt.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Queen Elizabeth Hospital 7 years ago
Queen Elizabeth Hospital

Submitted on 20/01/2017 at 13:17
Published on nhs.uk on 21/01/2017 at 01:39

We're sorry to hear about your experience and that you were unhappy with your mother’s care at the hospital. We'd like to understand a little more about what happened so we can look into this for you. If you'd be interested in doing this, you can contact our PALS (Patient Advice and Liaison Service) team on 0800 953 0667 or pals@ghnt.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k