"PCAS: an extremely helpful service"

I stumbled across the Primary Care Assessment Service (PCAS) at the WGH by accident when looking for somewhere to take my mother who had fallen and injured her wrist whilst out walking.

I initially phoned the service on a Saturday evening to clarify what facilities were available and was amazed to find that my call was answered immediately by a very helpful and knowledgeable nurse.

Having established that it was a 24 hour service and X-ray facilities were available, my mother decided to sleep on it and see how her wrist was in the morning.

Unfortunately her wrist was worse on Sunday morning, so we decided to go along to the service.

I was amazed to find that I could easily find somewhere to park on site, something unheard of at most other hospitals!

All the staff (nurses, radiographer and GP) were extremely kind and knowledgeable, treating my mother in a calm and very respectful manner.

The whole experience was so much better than we had expected and much more civilised and appropriate for my mother's injury than a hectic A&E department dealing with life threatening emergencies.

We were very grateful to have access to such an excellent service in the local area.

Thank you to everyone involved in my mother's care.