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"Willow House"

About: West Heath Hospital

My Mom was admitted to Willow House having been referred by the Community Matron. Mom has dementia which was rapidly accelerating following a number of infections. Despite our best efforts and those of her carers, it had reached the stage where Mom was no longer safe in her own home. She would not eat and had become dehydrated. Mom ended up spending over 9 weeks on the ward and although deteriorated quite badly at first, the wonderful care given to her by the team meant that Mom recovered better than expected. It is unfortunate that the inflexibility of the social services system resulted in Mom being in hospital for longer than necessary. Mom has now been transferred to an Enhanced Assessment Bed in a private facility. First impressions today were not good and very distressing to hear Mom say that she is frightened. Not something which she experienced in Willow House. I can only say that I wish she was still there knowing that she was in good hands and that I didn't have to worry. Thank you to the team at Willow.

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Responses

Response from West Heath Hospital 7 years ago
West Heath Hospital
Submitted on 20/12/2016 at 17:24
Published on nhs.uk on 21/12/2016 at 01:30


Dear RAH

Thank you for your feedback about Willow House and the support the team gave your Mom and you during her admission.

I am sorry your initial impressions of the place where she has moved to are not good, and your Mom has said she is frightened.

I can appreciate this would be very distressing.

I urge you to speak to staff at the new unit, and especially to the person in charge about your concerns, so that they can be addressed with you and your Mom.

I hope your Mom is able to move to a permanent place very soon, and that she settles quickly when she does.

Thank you again for your feedback which has been shared with the team at Willow House.

Kind regards

Alison Last

Associate Director of Patient Experience

Birmingham Community Healthcare NHS Foundation Trust

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