This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Thanks for sympathetic, speedy and effective..."

About: Royal Lancaster Infirmary / Dermatology

After discovering a suspicious lesion on my back, I was referred to RLI dermatology department. Within 10 days I had a local excision, biopsy and diagnosis, followed by a wide area excision.

I received excellent consultancy advice, (clear and direct) excellent surgery - (cheerful, speedy, neat and tidy scar) and excellent nursing care (very important psychological and emotional support, personal, informative, caring and helpful, available by phone if required.) I then had 3 monthly examinations and was discharged after 3 years.

6 months later

I was worried by a swelling and another lesion. I was seen by the consultant within 4 working days, and once again received a speedy diagnosis (non malignant, luckily) with clear and helpful advice, and a strong sense of a caring and efficient department. I understand that there was a team of people who considered my treatment at each stage, most of whom I never met, but thank you all.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Royal Lancaster Infirmary 7 years ago
Royal Lancaster Infirmary
Submitted on 05/01/2017 at 15:34
Published on nhs.uk on 06/01/2017 at 01:30


Thank you Bill for your kind words. We are very pleased that you felt our staff were caring and supportive throughout, and will pass on your comments to the teams involved. Thanks again and take care.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k