"I was admitted to the Cardiac ..."

About: City Hospital campus

(as the patient),

What I liked

I was admitted to the Cardiac Short Stay Unit at the City Hospital on Xmas Eve. I was most impressed with the efficiency of my admission. The nursing staff couldn't do enough to make me feel relaxed and comfortable. The operation went well and after resting overnight I was sent home proud to have been a patient of the NHS.

Imagine my shock and dissapointment when I was sent an Outpatient appointment to attend a Private facility at the QMC.

What could be improved

Give me a choice to attend a NHS outpatient facility.

Story from NHS Choices

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Response from City Hospital campus

Dear Mr Pickering

Thank you for taking the time to send us your feedback about our hospital. We are delighted to hear you are pleased with the service you have received. We will certainly pass on your feedback to the teams concerned. If you would like to discuss your options as an outpatient in more detail please contact our Patient Advice and Liaison Service on 0800 183 0204 or email pals@nuh.nhs.uk.

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