"Some staff were friendly"

About: Glenfield Hospital

(as the patient),

What I liked

Some staff were friendly

What could be improved

Customer service

Communication between dept and staff and with patients and relatives,

Respect for the person-don't see people as conditions or patients

Anything else?

My husband was kept in hospitsal for two dyas=taking up a bed-waiting for a test that copuldnot be performed and because his results were not read correctly.

Staff dis not know that they had him on their wards.

I saw one nurse describe a patient to a porter as bay 6,i thought these sorts of things had changed in the nhs-but obviously not!

Story from NHS Choices

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Response from Glenfield Hospital

Thank you for taking the time to leave your comments about your experience at Glenfield Hospital. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

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