"this was my fathers 3rd admission ..."

About: Lister Hospital

(as a relative),

What I liked

this was my fathers 3rd admission and he was t on HDU. It was spotlessly clean and the nurses really attentive and caring. I couldn't fault the doctors care and they kept me fully informed as to his condition.The floor he went to after was also very good-the staff really worked as a team

What could be improved

The care he received on his first admission. I would notice one nurse franticly busy while others were sitting at the desk chatting. if you asked for help it had to wait till 'his nurse ' was able to provide it

Anything else?

Dad was, over his 3 admissions, on 5 different wards.I noticed how much better his care was the last 4 of them compared to the first. So i would say there needs to be one nurse in overall charge of the whole ward.because I understand the hospital does have limited resources maybe staff could be better utilised- for example there seems to be a lot of nurses in the OPD doing non nursing tasks.

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Response from Lister Hospital

Thank you for your comments and we hope that your father is making a good recovery.

Your observations on our wards are very well made and we are actually addressing the very issue you just mentioned. It's called the Productive Ward and it's a nationally-devised programme to let our staff look at how their wards work. The aim is get nurses spending more time doing what they were trained for - caring for and treating their patients - and less time on responsibilities that can be done by others in the wider ward team.

Where this innovative process has been applied, our patients seem to be getting better care and our nursing staff are happier. Our aim now, is to roll this important initiative out across all our wards so that everyone gets the best possible care, all of the time. In the meantime, we'll make sure that the team on the Lister's HDU get to see your comments - we're sure that they'll appreciate reading them.

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