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"10 hours in A&E"

About: New Cross Hospital / Accident and emergency

(as the patient),

I'd been suffering with nosebleeds for around a month and my blood was being monitored by my GP as I was I was becoming very anaemic. I had a nasty bleed which caused me to faint, which had never happened before. It was a Friday evening so my GP was not open, I thought it best to get checked over by a doctor. The out of hours GP took some obs, stated I looked pale and sent me to a&e for further investigation. The bleed happened at 5pm, got to the GP at 6pm and booked in at a&e around 7pm, was triaged around half 8 and explained my HB was very low and I was concerned it had dropped further. This must of been dismissed as I was not seen by a doctor until 11pm, he was tempted to discharge me as I had a ENT appointment the next week. He took bloods and put me on a chair in the hallway. 1am he comes and talks to me again, he tells me he has spoken to an oncall ENT and once he comes and sees me I could go home. 2am an oncall ENT finally gets back to the doctor and says I need to be admitted as my HB is 60 (6) and I will need a blood transfusion. I'm still on a chair in the hallway btw. It's around now that I get through to cubicles, I hear staff talking about how bad it was that I was left on a chair with such a low blood level and how they felt it was bad I had to wait so long and one of them did mention "well we do triage them". It wasn't until 5am I got into a ward, so I must of breached the 4 hour target by double. Does the 4 hour target not count over night?

The rest of my stay in New Cross was mostly positive, it did take a few days to actually receive the units of blood, I felt a waste of a bed, if I had received blood the day after my admission I wouldn't of had to spend 5 days on 2 different wards.

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Responses

Response from The Royal Wolverhampton NHS Trust 7 years ago
Submitted on 19/12/2016 at 16:22
Published on Care Opinion at 17:03


Thank you for taking the time to post your comments relating to your recent patient experience in our Emergency Department. I am sorry for any distress that this matter has caused.

To enable me to look further into your concerns, I would be grateful if you can contact the Patient Advice and Liaison Service (PALS) on 01902 695362 who can assist you further.

Kindest regards

Alison Dowling

Head of Patient Experience and Public Involvement

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