"No diagnosis, no physiotherapy, no counselling"

About: NHS Lanarkshire

(as the patient),

I had 3 referrals to physiotherapy for the same pain over a four year period and on each occassion was referred back to my GP without treatment...on one occassion the GPs letter said left leg and as the pain was in my right leg, the physio refused to continue seeing me. Second occassion I was advised to self treat for groin pain and as this had no effect on my hip pain, physio referred me back to my GP. Third occasion, I discovered physio had written to my GP intimating there was nothing they could do for me albeit they had no case file and conducted no physical assessment at the initial and only appointment I had with them

I was then sent to pain management for an undiagnosed pain that had received no sustained physiotherapy. The pain resulted from a violent assault and NHS North Lanarkshire offered self management of TENS treatment and painkillers as and when, as the solution. No diagnosis, no physiotherapy, no counselling and a follow up of a phone call requesting their TENS machine (Transcutaneous Electrical Nerve Stimulator) back intimating the NHS is facing cutbacks!

NHS policy makes for good reading, however the reality for this victim of a violent crime is that NHS policy seems to be empty propoganda.

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Responses

Response from Rosemary Lyness, Executive Clinical Director, NHS Lanarkshire

picture of Rosemary Lyness

Dear ERDD,

Thank you for telling us about your experience, I am sorry to hear that it was a negative one.

NHS Lanarkshire joined Patient Opinion in May 2013 and we have been responding to submissions since then.

I would like to acknowledge your submission which was posted before we became a member. I would be happy to hear from you again through Patient Opinion or you can go to the “Contact Us” section of the NHS Lanarkshire website to see the other ways to get in touch www.nhslanarkshire.org.uk

I hope any subsequent experiences with NHS Lanarkshire have been more positive.

Kind regards

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Update posted by ERDD (the patient)

Dear Rosemary,

My subsequent experience regards this matter consisted of a lengthy complaint procedure ending in a whitewash of nonsense, and no treatment, albeit my condition deteriorated both physically and emotionally.

As a legal national, I am disgusted with the treatment, or rather lack of treatment, from the NHS in North Lanarkshire.

Regards,

E

Response from Rosemary Lyness, Executive Clinical Director, NHS Lanarkshire

picture of Rosemary Lyness

Dear ERDD,

I’m sorry to hear that your previous experience led to a complaint.

Please be assured that NHS Lanarkshire staff will listen to you and where appropriate investigate any concerns you may have. Try and speak to a member of staff at the time if you are unhappy with any aspect of your care or treatment so that they have a chance to discuss this with you and you can decide on the best way forward.

If you are unable to agree on a course of action please get in touch with us using your preferred method via the “Contact Us” section of the NHS Lanarkshire website.

Kind regards

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