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"Neurology OPD Appt"

About: St Lukes Hospital / Neurology

I was referred to the OPD (Neurology) at St Lukes, following a Gp requested MRI scan report which advised further tests and to be seen by a Neurologist. The choose & book gave Bradford as 1 of the choices & the appt was the earliest so I took it. I did not have to wait very long for the appt...within 6/52 so that was positive as was the waiting time in the OPD. However thats where the positives end. The Clinician seemed disinterested from the start of the consultation, did ask some questions but they felt more like an interrogation at times, and other times didnt allow me to give my answers...in other words a poor listener who made their mind up within a minute of my getting in there. They obviously felt I was time waster as they repeatedly looked at the clock! Said I didnt need further tests & even if I had something like MS there is no treatment. They were intent on putting words in my mouth and made me feel humiliated and surprisingly angry at their appalling attitude. The saving grace was they did agree to refer me elsewhere for another opinion. This was the worst consultation Ive ever had & I am in the business so know what its about. My time is way too precious and getting there & back was hellish. Lets hope the referral gets made.

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Responses

Response from St Lukes Hospital 7 years ago
St Lukes Hospital
Submitted on 09/12/2016 at 11:33
Published on nhs.uk on 10/12/2016 at 01:31


Hello, thank you for sending us your feedback, we really value people telling us about what goes well, and what does not go well so we can make improvements and put any problems right whenever possible.

I am glad you were able to be seen in a time-scale you were happy with and did not experience any long waits at the clinic.

But we are concerned to hear about your appointment, and would really like to follow this up with you, as we don't want our patients to feel unhappy with their care or experience.

If you could contact us we can take some more details and discuss what you would like us to do. We will also be happy to check that the referral has been made and what is happening with that.

It would be helpful if you could send your patient number which begins RAE and would be on any letters from us, or have this ready when you call. If you don't have this then if you can provide your name, address, date of birth and the name of the consultant you were referred to that would be helpful.Please email me on patient.experience@bthft.nhs.uk or call 01274 383863 and I will be happy to help. If I am not available when you ring please leave me your name and number and I will call you back as soon as I can.

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