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Nightmare in A & E

Story from nhs.uk

"Nightmare in A & E"

About: The Great Western Hospital / Accident and emergency

If you are unfortunate enough to be transported to GWH A & E make sure someone goes with you.

How awful it is to be placed on a trolley in a queue and ignored for an hour.

And when you are finally seen to, you don't expect to be still awaiting blood test results 5 hours later.

Oh, and make sure you take a packed lunch and a flask or two.

This is a horrible place for an elderly patient to go to just to be neglected, dehydrated and half starved.

Management need to get their backsides into gear and provide proper nursing care.

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Responses

Response from The Great Western Hospital 7 years ago
The Great Western Hospital

Submitted on 08/12/2016 at 16:21
Published on nhs.uk on 10/12/2016 at 01:31

We are sorry to hear your recent experience did not meet your expectations.

We take concerns seriously and are keen to investigate and take action as appropriate.

If you would like us to look into this further, please contact our Patient Advice and Liaison Service by emailing pals.team@gwh.nhs.uk or calling 01793 604031.

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