"Update from previous review"

After having read the reply to my previous review, I tried calling the number given to talk to them about my dissatisfaction with their service. I called several times at different times of the day but only got through to an answerphone for someone other than that from the reply. In the end I left a message asking that they call me back but so far they never have and no I didn't forget to leave my name and number, I can only assume they've chosen to ignore me.