"I had seen my consultant's ..."

About: Rochdale Infirmary

(as the patient),

What could be improved

I had seen my consultant's registrar last July and had had a follow-up appt booked for this July. I received a letter a month ago saying the appt has to be moved due to staff being unavailable. I moved the appt which I was told had been moved due to annual leave as the date they had given me was unsuitable and was told there would be no further change. I then receive another letter saying it has to be moved again due to leave to a date that is not good for me as I have booked a holiday and have now have to re-arrange. Surely even if the consultant is not free their registrar is as I have only ever seen the registrar anyway!

Unacceptable.

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Responses

Response from Rochdale Infirmary

We are sorry that your experience with our Hospital was not as you would have liked.

We are keen to address the concerns you have raised. If you would like to contact the PALS service on 01706 517354 to let us have more information regarding your appointment, your concerns will be investigated further by the Trust.

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