I rang NHS 24 as I was unwell with a urinary tract infection over the weekend. I was swiftly directed to a local hospital- I rang again to request that I be seen at the Queen Elizabeth Hospital (due to ease of public transport from where I live), and the call handler was happy to handle this.
When I attended the hospital, I could not find any signs for Out of Hours GP. I looked at the various signage, including a map and could not find it anywhere. I wandered around the ground floor looking for a member of staff to direct me, and I could find nobody. At the time, I actually found this distressing as I felt unwell and was frustrated the wandering around. I feel that ensuring front reception is staffed at the weekend and also that Out of Hours GP is directed from the main hospital, would be a good way to improve the service. I work in another hospital, so am fairly confident with how hospitals generally run. I feel that someone who had dementia, for example, would be more significantly affected by this problem. I had to phone NHS 24 to be re-directed to the children's hospital next door which was not a good use of their phone line time, I felt.
When I finally arrived at OOH, the care was great. I was seen speedily- by a nurse who took the basis of my history and my physical observations- I felt this was an efficient system. I was then seen by a lovely friendly GP, who was thorough in taking a further history of the problem and examining me. I felt that I received good care in a timely, caring manner.
"Out of Hours at the Weekend"
About: NHS 24 / NHS 24 (111 service) NHS 24 NHS 24 (111 service) Queen Elizabeth University Hospital Glasgow Queen Elizabeth University Hospital Glasgow Glasgow G51 4TF
Posted by Vanillagal (as ),
Do you have a similar story to tell?
Tell your story & make a difference ››
Responses
See more responses from Shona Lawrence
See more responses from Lisa Ramsay