"A couple of the midwives were ..."

About: Queen's Hospital (Romford)

(as the patient),

What I liked

A couple of the midwives were dedicated and caring. The surgical team were excellent.

What could be improved

The staffing levels in the maternity unit among midwives could have been improved. Due to shortage of staff, my baby was not fed adequately, I was left in an unsanitary bed. My catheter was left to overflow and leak onto the bed, as was my maternity pad. I was a C-section patient, so I was unable to help myself. Some staff were rude, probably as they were under stress. When I asked for more time and painkillers before I got mobile on the second day, I was denied this and physically bullied out of bed. The reason I was given was guidelines. Also my bloods were taken 3 times before my operation, delaying things for me. The first bloods were lost, the second bloods were labelled incorrectly.

Anything else?

I had a good consultant during my antenatal visits, but I did see a different one when mine was not available. They caused me uneccessary distress by telling me that if I went into spontaneous labour, I may be considered for VBAC. I was an elective C-section patient due to my pelvis being too small to deliver. My previous baby nearly died due to this, I had an emergency C-section last time. I was also having labour pains on the lead up to my due date, so my Consultant booked me in earlier. The maternity Matron then said that they would not book me in as they had no room for me. This caused me alot of stress.

Story from NHS Choices

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