"Pre discharge was frustrating ..."

About: The Heart Hospital

(as the patient),

Anything else?

Pre discharge was frustrating with very little communication. I was kept waiting in the uncomfortable discharge lounge for 5 hours whilst experiencing some discomfort from the procedure.

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Responses

Response from The Heart Hospital

We are sorry to hear that the planning of your discharge and the time you had to wait was unsatisfactory. We do try to give information where possible. We are happy to look into this further, if you would like us to do this, please contact our patient advice and liaison team (PALS) on 0207 380 9975 or e-mail pals@uclh.nhs.uk

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