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Excellent care

Posted By Djbdb

"Excellent care"

About: Royal Stoke University Hospital / General medicine

(as a relative),

The staff on Pod 3 critical care unit at UHNM are truly amazing.

They are currently looking after my Stepson following a Traumatic Brain Injury. Nothing is ever too much trouble, the communication from everyone has been excellent, as a family we have continuously been updated. As a nurse myself I have had many questions about medications and his care. The staff have had patience with me and answered / explained everything.

Working within the NHS I feel it is important to give feedback whether good or bad. I have nothing but praise for their professionalism and caring attitude.

I would also like to mention the very friendly receptionist they have on the unit, who continues to smile despite forever getting up and down to let families in.

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Responses

Response from Royal Stoke University Hospital 7 years ago
Royal Stoke University Hospital

Submitted on 07/12/2016 at 10:01
Published on nhs.uk on 08/12/2016 at 01:30

Thank you so much for taking the time to comment on your experience of our hospital, particularly as you are going through such a traumatic time. I will share your kind words with the Matron and team on Pod 3 who I know will appreciate them.

I do hope your stepson is recovering from his injury.

With very best wishes

Rebecca Smith, Quality Improvement Facilitator: Patient Experience.

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