"the staff and care my relative ..."

About: Furness General Hospital

(as a relative),

What I liked

the staff and care my relative got in the intensive care unit they were doing really well untill they entered the patient progression unit where they got an infection was left in a soiled bed during visiting time even though i offered to do it my self change the sheets the staff ignoring patients.i hated my relative going back on that unit.

What could be improved

the staff on the patient progresion unit should learn how to look after people

Anything else?

i wish with all my heart that my relative had never been admitted to this place!!!!

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Responses

Response from Furness General Hospital

Thank you for bringing this matter to our attention. Your comments will be passed onto the teams responsible for the areas.

Should you wish to make a complaint then you can do so by writing to our Chief Executive, Tony Halsall, at: Trust Headquarters, Westmorland General Hospital, Burton Road, Kendal, LA9 7RG.

The Complaints Team and the Chief Executive can be contacted at the address indicated above or by ringing 01539 795 332. More information can be found on our website: http://www.uhmb.nhs.uk

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually improve the services we offer and the experience our patients have whilst in our hospitals.

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