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"Disappointed"

About: Royal United Hospital / Accident and emergency

Last night I had a fall and dislocated my toe. I attended RUH emergency department and was very pleased with both the care and attitude of all the staff in the minor injuries and x ray department. Unfortunately, my toe could not be repositioned despite their valiant attempts and I was asked to wait at home for a call from the orthopaedic team this morning between 8am & 9am. I fully realise that a dislocated toe is of minor importance but I am still waiting for any contact from them six and a half hours later. I have rung the emergency department to make sure I have not been forgotten so can only assume that RUH feels it is acceptable to expect patients to wait for over six and a half hours with no contact, even if it was just say they are too busy to see me today. So, I have now become somewhat disappointed with the RUH and would prefer to attend somewhere else as I am losing confidence in their ability to deliver any ' joined up' care if they cannot make a simple phone call.

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Responses

Response from Royal United Hospital 7 years ago
Royal United Hospital
Submitted on 09/12/2016 at 08:57
Published on nhs.uk on 10/12/2016 at 01:31


Thank you for taking the time to provide our service with feedback. I hope you are recovering well.

I am sorry to read that you were unhappy with the timeliness of the follow-up communication by the Orthopaedic team. Our goal is always to provide the most appropriate care to our patients.

It would be difficult for me to comment on the possible reasons behind the delay in you being contacted without further specific information from you but we would be happy to look into this.

If you would like us to do so, can I ask you to please contact our Patient Advice and Liaison Service on 01225 825656 or via email at ruh-tr.PatientAdviceandLiaisonService@nhs.net and a member of the team will take you through the next steps of the process.

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