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Cardiology dept

Story from nhs.uk

"Cardiology dept"

About: Burnley General Hospital / Cardiology

Very efficient friendly nurses had esg taken within 10minutes of arrival.cardiologist saw 5minutes later.explained further action examination of my chest they took notes.etc. my whole appointment was over within 1/2hour of my appointment time. Burnley general hospital is excellent. I have had a operation here in the past&a endoscopy.plus eye clinic appointments all my visits have been stress free. All staff are very efficient and friendly. On the down side I need to use ambulance transport that takes a long time to bring me home due to physical&mental health problems.anxiety due to having to wait.this does bring stress and panick attacks on to me.but Burnley hospital is excellent.

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Responses

Response from Burnley General Hospital 7 years ago
Burnley General Hospital

Submitted on 05/12/2016 at 14:09
Published on nhs.uk on 06/12/2016 at 01:30

Thank you so much for your feedback regarding your recent visit to the Cardiology Department at Burnley General Hospital and thank you for taking the time to do so.

It is lovely to receive such positive feedback about the treatment and service provided.

I will ensure your comments are passed onto the staff who will be delighted to receive such wonderful feedback as they always strive to deliver safe, personal & effective care.

With regard to ambulance transport, this is not managed by East Lancashire Hospitals NHS Trust but by the North West Ambulance Service NHS Trust.

I will ensure your comments are brought to the attention of their Patient Experience department, however, they can be contacted at Patient.Experience@nwas.nhs.uk

If you would like to provide us with further information so we can understand the bits of the experience that made this such a good visit we would really value this so that we can try to make it like this for every patient visiting our hospitals and services.

You can either contact me (Melissa Almond) on 01254 734087 or by email at patientexperience@elht.nhs.uk.

Thank you again for commenting and best wishes.

Melissa Almond

Senior Patient Experience Facilitator

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