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Poor

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"Poor"

About: Friarage Hospital Site

I was in hospital since monday when i was admitted i was needing a scan on my brain which they kept me waiting till today (in hospital) my pains where bad some of the nurses you could see had enough with the way they cared for you i then got called basicly a lier by a consoltent so descharged myself to day wednesday still no scan and still in alot of pain so no better then when i came in would definatly not recomend the hospital at this moment in time extremly upset and destrot, appoled of what was said to me by the consoltent this used to be the hospital i would ask to be refured to when getting sent i shall not be doing so no more thank you for the bad experiance

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Responses

Response from Friarage Hospital Site 7 years ago
Friarage Hospital Site

Submitted on 07/12/2016 at 14:12
Published on nhs.uk on 08/12/2016 at 01:30

Good afternoon

Thank you for leaving comments on the NHS Choices Website raising concerns about your recent inpatient episode at the Friarage Hospital, Northallerton.

I am very sorry for your recent negative experiences in the hospital.

Please contact me on the number below to discuss taking these issues forward through the Patient Advice and Liaison Service (PALS) or the formal complaints route, otherwise please be assured that Senior Managers for the relevant area will be briefed on your comments and the members of staff concerned will be made aware of the feedback received from you.

Thank you again for your comments, and please accept my apologies that your recent experience of the Friarage Hospital did not meet your expectations.

Kind regards

Margaret Robinson

IG and Patient Safety Advisor

Quality Assurance and Academic Directorate

Patient Advice and Liaison Service

The Murray Building

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Tel no: 01642 850850, x53725

Email: margaret.robinson@stees.nhs.uk

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