"waiting time"

My son was admitted to A & E at 0100 & was still in the Hospital building until 1300 on Wednesday 30'th November with chronic back pain due to several slipped discs several others damaged. He was not referred to a nurse for attention for several hours. He eventually tried to find his own way to get help & ended up sitting on the floor in a corridor for 2 hours because he could no longer stand up or walk any further when a porter came up & criticised him for wasting their time by sitting there & A & E promised him some crutches which did not arrive until I went to pick him up & complained to the head of Physio & one of their staff, who were both very sympathetic to the situation my son found himself & were very helpful in getting the crutches. He was in the Hospital for a total of 12 hours with no proper attention or even a drink of tea or sandwich .I am disappointed that such a modern Hospital can be so neglectful of their patients & this is not the first a member of my family has experienced this kind of thing from A & E .