"I couldn't get through"
About: Devon Access and Referral Team (DART) Devon Access and Referral Team (DART) Exeter EX1 1PQ
Posted by T.J.S (as ),
I recieved a UBRN last Fri 27th i didn't call until today as on the leaflet 0800 Mon-Fri-8am-5pm.
when i rang at 0800 the automatic machine told me i was 4th inthe Queue.
17min later was 4th in the Queue i was then informed the by a male voice that the booking office was closed until 0900.
so why was i kept waiting for 17 mins@ 10p a min
plus i start work at 0900 daily you are closed when i arrive home @1800 perhaps you ought to inform patients as soon as the automated call is activated