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"Disappointed Appointment."

About: Royal Blackburn Hospital / Ear, Nose and Throat

I was referred for a two week rule by my GP the first consultant I saw was amazing and respectful and spoke to me with dignity. I was advised at this appointment I had cancer. A follow up appointment was made and the consultant's first question was if I smoked and the history. This appeared to make them less interested when I replied yes. I as an adult understand the implications of smoking and the damage it can do as well as the money the NHS have to pay to people with chronic disease but the matter of fact was I had been told I had cancer at the previous appointment. Following further test no clarification was given or respect for any question I may have had for the consultant to answer in a prognosis and help I could get. I have declined treatment but still need nutritional advice. On a whole I feel empty and disappointed by the whole outcome. I have now been discharged from follow up with no answers. Disgusting behaviour by a "professional". No wonder the NHS is failing.

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Responses

Response from Royal Blackburn Hospital 7 years ago
Royal Blackburn Hospital
Submitted on 01/12/2016 at 08:29
Published on nhs.uk on 02/12/2016 at 01:31


Thank you for your comments regarding your appointments in the ENT Outpatient Department at Royal Blackburn Hospital and thank you for taking the time to do so.

I am very sorry you were so disappointed following your appointment.

If you would like us to look into the matter further for you please could contact us to provide more details.

You can contact me (Melissa Almond) on 01254 734087 or alternatively you can email the Patient Experience Team at patientexperience@elht.nhs.uk

If you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or by emailing complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Kind regards

Melissa Almond

Senior Patient Experience Facilitator

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