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Womens Health Unit Excellent Service

Story from nhs.uk

"Womens Health Unit Excellent Service"

About: Torbay Hospital

I attended the Womens Health Unit yesterday for a scan the person that did the scan was amazing they made mefeel at ease at what can be an anxiuos time, they made me feel comfortable and talked me through what they were going to do and talked to me every step of the way, I didn't feel rushed, I feel they are a real asset to your Team, it was nice to be attended to by someone of a similar age to.

Please pass on my thoughts they need to know what a great job they are doing and that their people skills are brill.

Now .... the not so good, in between my scans I went to the loo which was blocked with toilet paper and didn't smell to good, also I have spent most of the night up with sickness and diareah and wandered if I may have picked up a bug or infection when I came in Is Noro Virus present at the moment?

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Responses

Response from Torbay Hospital 7 years ago
Torbay Hospital

Submitted on 30/11/2016 at 08:56
Published on nhs.uk on 01/12/2016 at 01:30

Dear Patient,

We are very sorry to hear about your experience and that the standard of your care fell below that which we strive to provide. We would like the opportunity to discuss your experience with you and try our best to resolve it.

If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail.

A PALS Officer is available in person, Monday to Friday, between 10.00am and 2.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days.

PALS can also be contacted by Text Phone on 01803 654742, by FAX on 01803 617162, or via email to pals.sdhc@nhs.net (your email will go direct to our PALS Service).

We look forward to hearing from you so that we can address the issues you have raised.

Kind regards

Patient Services

Torbay and South Devon NHS Foundation Trust

Patient Services Support Officer

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