My husband fell in the kitchen a few weeks ago and smashed his nose. A neighbour took us into A&E at The Royal as he was heavily bleeding and I needed to help him with the blood. We got to A&E about 11am. I made sure the staff knew he has dementia.
We were sent to Major Injuries, within 10 minutes he was called to triage. Right away we saw a doctor. He didn’t need an xray, they fixed him with glue and steristrips. He was in and out within an hour. Everyone was really helpful and it was so speedy. Excellent.
The staff explained that the wound was a bit oozy and that the dressings might not stick and to contact our GP if it needed redressing. I called our GP to ask if they would redresss the wound, and then they told me they do not do that sort of thing. In the end I took him to the Walk In Centre who put a big plaster over his nose which fell off in the end too. He looked a mess for a while but is fine now. It would be good if it was more clear where to go for wound aftercare.
Posted by Healthwatch Liverpool on behalf of service user.
"Excellent care after my husband's fall."
About: Royal Liverpool and Broadgreen University Hospitals NHS Trust Royal Liverpool and Broadgreen University Hospitals NHS Trust Liverpool L7 8XP
Posted by Jentc69 (as ),
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