"I was spoken to very rudely by ..."

What could be improved

I was spoken to very rudely by a secretary for the doctor via telephone. I had rung 5 times as each time it cut off before dialling tone had begun. And then got trhough and left 1 message to ring me back. I was rung back and shouted at (yes seriously) for not leaving my number which i had forgotten after the inconvienience of getting through. then asked 'well waht dya want?' i went to reply and instead was interrupted and was told next time i should act so stupid and leave my number. that i was an inconvienience. and i aksed for the details to make a complaint. and they replied that why on earth would i want to? i didnt reply just asked for the details again and was given a number. They then said sarcastically anything else for you? and hung up! Disgusting!