"I was spoken to very rudely by ..."

About: Southend Hospital

(as the patient),

What could be improved

I was spoken to very rudely by a secretary for the doctor via telephone. I had rung 5 times as each time it cut off before dialling tone had begun. And then got trhough and left 1 message to ring me back. I was rung back and shouted at (yes seriously) for not leaving my number which i had forgotten after the inconvienience of getting through. then asked 'well waht dya want?' i went to reply and instead was interrupted and was told next time i should act so stupid and leave my number. that i was an inconvienience. and i aksed for the details to make a complaint. and they replied that why on earth would i want to? i didnt reply just asked for the details again and was given a number. They then said sarcastically anything else for you? and hung up! Disgusting!

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Responses

Response from Southend Hospital

We are sorry that you have had such a negative experience of the hospital. We want to ensure that patients are treated appropriately and would welcome your call. The Patient Advice and Liaison service can be contacted on 01702 385333 who will look into your concerns.

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