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Excellent Service & Treatment

Story from nhs.uk

"Excellent Service & Treatment"

About: University Hospitals Plymouth NHS Trust

Since moving from South to West Devon in 2015

I have been referred to A & E, Rheumatology & Maxillofacial depts for treatment. In every case I received efficient, informative & timely care. Despite being under obvious pressure staff maintained a positive attitude to my problems & respected my dignity.

Derriford has received bad press on occasions when, inevitably, mistakes have apparently been made, but in my opinion the hard-working staff should be congratulated.

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Responses

Response from Claire Jukes, Patient Experience Support, University Hospitals Plymouth NHS Trust 7 years ago
Claire Jukes
Patient Experience Support,
University Hospitals Plymouth NHS Trust

Submitted on 12/12/2016 at 14:54
Published on Care Opinion at 15:14

picture of Claire Jukes

Good afternoon

I am so pleased to hear that you felt that you received efficient, informative and timely care with a positive attitude to your problems and staff respected your dignity.

Thank you for taking the time to share your recent experience of the care you received within the A & E, Rheumatology and Maxillo facial departments. As we make every effort to provide the highest standard of care and treatment at all times, it was lovely to read your positive comments of praise about our staff. Comments of support and thanks are so important to our staff and I know they will be very grateful to read your comments.

With best wishes

Claire Jukes

Patient Services Support Manager

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