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Excellent Treatment

Story from nhs.uk

"Excellent Treatment"

About: Norfolk & Norwich University Hospital / Urology

Many thanks to all the teams in the Urology pre-assessment clinic, and the Urology Department at the Arthur South Day Procedure Unit for excellent treatment a few days ago.

I did have a bit of a wait being last on the list for a Urolift procedure, but it was well worth the wait, as the benefits are already being noticed. I would say to anyone needing treatment in this department, that you treated with the utmost dignity and respect from all the staff.

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Responses

Response from Sarah Eastwood, PALS Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust 7 years ago
Sarah Eastwood
PALS Manager,
Norfolk and Norwich University Hospitals NHS Foundation Trust

Submitted on 30/11/2016 at 11:08
Published on Care Opinion at 13:20

Dear Patient

Thank you for your kind comments regarding your experiences in the hospital from the Urology Department and the Day Procedure Unit. I am pleased to read that you were treated with dignity and respect and you had excellent care. I hope you are recovering well following your procedure.

We will share your comments with senior staff in the department. Thank you for taking the time to post your comments.

With kind regards

Sarah Eastwood

Patient Advice and Liaison Service (PALS) Manager

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