"My mother in law was admitted ..."

About: The Queen Elizabeth Hospital (King's Lynn)

(as a relative),

What I liked

My mother in law was admitted to A/E and then MAU these two places were brillant my mother in law was well looked after and clean. Then it went all downhill she was moved. My mother in law was a lot of pain they did absoloutley nothing to try to get it under control in fact they stopped her pain relief. Every night we went in she was rocking because of the pain. She was to have a scan with pain relief but none was given she got the scan eventally after we arranged with the staff that we would go with her.We went in one evening and her medication was sitting on the table and so was three other patients when i spoken to the nurse she said she had had an emergency i questioned why she had left four lots of medication i thought you were suppose to make sure patients took their medicines. My mother in law was left sitting on a pillow which had a lovely brown stain on it from where she had had an accident i ended up taking her to the toilet to clean her up my self. My mothers scan revealed she had cancer. The care on the ward is done by the health care assistants who work extremetly hard. Not once did i see a quailfied nurse do any care, paper work, yes, sit at a desk, yes My mother in law was transferred to Shouldham ward where she received excellant care then to North Cambs in Wisbech where again she was very well cared for and died peacefully within three weeks.

What could be improved

Communication between staff left didn't know what right was doing. Communication between doctors and staff. More poeple to actually care for patients instead of sitting on their bums.

Story from NHS Choices

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