"crisis team in crisis"

About: Rotherham, Doncaster and South Humber NHS Foundation Trust / Adult mental health Rotherham, Doncaster and South Humber NHS Foundation Trust / Crisis resolution

(as the patient),

I got diagnosed with bi-polar 4yrs go, I've also been diagnosed with four other mental illness's which includes a personality disorder. I have struggled all of my life and it's been a long standing battle.

In oct '09', I had a breakdown whilst at work. I was very distraught and had feeling's that scared me, I felt desperate and suicidal. As a result, I decided 2 ring up the crisis team, I more or less begged, pleaded for someone to come out and see me. Their response was to say there's nobody available, fortunately for me I have very supportive parents and so I went home and they looked after me.

A week later I had another relapse, again I rung the crisis team. Once again I begged for somebody to come out to me. I was told, that there was nobody available.

I'm very concerned about how the crisis team handles, or not, as it would seem, mentally ill patients. Somthing needs to be done. It feels to me diabolical how people with mental illness are treated!!

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Responses

Response from Nick Arkle, Patient Engagement/ Psychosocial Interventions Lead, Rotherham Doncaster and South Humber NHS Foundation Trust

Dear Rayoflight,

Thankyou for taking the time to make your posting about the Trust.

I am very sorry to hear about the experiences you have had, and that you are concerned about how the crisis team responded.

We welcome feedback about the services provided by the Trust and encourage people to contact the Patient Advice Liaison Service (PALS) if they are seeking information about the services or have a concern.

The Trust takes your opinion very seriously and a senior manager will offer a further response to your posting.

Should you wish to contact PALS you can do so in any of the following ways:

By Post to:

Patient Advice and Liaison Service

St Catherine's House

Tickhill Road

Balby

Doncaster

DN4 8QN

By phone to: 0800 015 4334

By Fax to: 01302 796687

By e-mail to: pals@rdash.nhs.uk

Yours Faithfully,

Nick

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Response from Rotherham Doncaster and South Humber NHS Foundation Trust We are preparing to make a change

Dear Rayoflight

I am very concerned to hear of the difficulties you and your family had when trying to get help last year from the Crisis Team.

The Crisis Team in Doncaster is resourced and staffed to respond 24 hours per day 7 days a week 365 days per year, so again I am disappointed yet surprised to find out that “no-one” was available to assess you.

I would appreciate it if you could contact me directly to discuss your individual case as it is important that we understand the difficulties you encountered and that we can then work with the particular team to improve the patient's journey.

I trust you are well now and look forwards to hearing from you.

Dave Scarrott

Service Manager

01302 798400