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"cardioversion"

About: Princess Alexandra Hospital / Accident and emergency

I was admitted to A and E with onset of Afib in mid September. I was cardioverted finally via shock treatment after the staff had worked diligently to try and re-instate my heart rhythm via drugs. The staff were all brilliant both in re-sus and on the ward. The area which is badly failing is unfortunately administration. I was discharged at 8.30 am, but had to wait 10 hours for a packet of drugs to be brought up to the ward. I was also summoned for an ecg and echo test, and told that I would have to see a cardiologist within 3 weeks, before my drugs ran out. Its now 10 weeks, i've heard nothing, my drugs ran out 7 weeks ago, and on calling the hospital, I seemingly don't exist. All a little worrying. I became so worried that I paid to see a cardiologist privately, as the not knowing was really upsetting me. All in all, great medical staff, but very, very poor administration.

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Responses

Response from Princess Alexandra Hospital 7 years ago
Princess Alexandra Hospital
Submitted on 24/11/2016 at 16:34
Published on nhs.uk on 25/11/2016 at 01:31


Dear Simon,

Thanks for taking the time to leave a comment, it's always heartening to read about the positive impact of an effective service and equally disheartening to hear when things have not worked.

We know we have a significant issue around getting your medication, discharge summary and ongoing care organised before you leave and there is a radical plan of action in place to reduce and minimise the likelihood that this can recur in future with some significant improvement expected in the next 2-3 months. As we always say if you do not get a response from the service you are calling, the Patient Experience Team are there to help.

So, if you have any ongoing problems please call us on 01279 827211 Monday to Friday 10.00am to 4.00pm and we will do our best to assist, and even if they are resolved please also let us know so we can pass on any feedback you may have about what we could do differently.

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