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"Sleep apnoea clinic"

About: University Hospital Aintree

My experience attending the hospital today was poor from start to finish. I had an appointment arranged for 130 at the sleep clinic after wait many many weeks! I planned to arrive at the hospital for 1pm as I am not familiar with the hospital so this would allow me ample time to park and find the correct department. Firstly parking was a complete nightmare. I tried to park in both the front carpark with no success so despite the lack of signage found my way to the multi storey at which point I was then stuck in a queue of cars which I couldn't get out of once in. I had to wait some time for the barrier to lift which was slow. I eventually gained access and parked. I then proceeded to find the correct department which involved a very lengthy walk. I found my way to the department and was I initially left standing there for ten minutes with another gentleman who was also waiting. When a receptionist appeared I was told that as I was 13 minutes late I will have to reschedule. I pointed out that I had been trying to park and that I had been stood waiting for a receptionist. They referred to another member of staff who said they would see me. I was called at 2pm by a nurse and taken into a room at which point I was given an invasive and not user friendly piece of equipment. I asked the nurse why I wasn't even seeing any doctor. I was told I had to do this before even being seen. I had attended the hospital on the basis I was seeing a doctor. There was nothing in the appointment letter sent which in any way advised I was attending to take home equipment which would not be suitable for my own circumstances. I find this poor and the nurse blamed my gp for not informing me. I find the communication poor and when I explained it would not be suitable for me personally I was offered no alternative. It's a poor show for the NHS,

Aintree hospital and staff. I would not recommend this hospital to anyone and furthermore I have spent an afternoon travelling to and from a hospital (30 mile round trip) and money on a carpark. On a final note I was asked why I hadn't called before to ask what the appointment was about. The letter I received referred to no test or what I would be asked to do. I feel everyone is taking blame for the disappointing appointment except Aintree hospital and their team. In addition I understand from reception that this would of been done in a group format had I not been late which I take exception to also as I wish to keep details of my health private!

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Responses

Response from University Hospital Aintree 7 years ago
University Hospital Aintree
Submitted on 15/02/2017 at 14:24
Published on nhs.uk on 16/02/2017 at 02:36


Apologies for the delay in responding to your comments.

We're sorry to hear you didn't have a good experience in our hospital. We value our patients' feedback and if you would like to take this further, you can contact our Patient Advice and Complaints team on 0151 529 3287 or by emailing complaints@aintree.nhs.uk. You can also write to:

Patient Advice and Complaints Team

Aintree University Hospital NHS Foundation Trust

Lower Lane

Liverpool

L9 7AL

Thank you.

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